Returns & Exchanges

At IDC Dermo, your satisfaction and skin health are our top priorities. If you are not completely satisfied with your purchase, we offer a hassle-free return process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring they are securely sealed to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our laboratory inspects the returned products, a full refund will be processed to your original method of payment within 5-7 business days.